Your privacy matters to us. This Privacy Policy explains exactly what personal data nustargames.com collects, how we use it, who we share it with, and what rights you have as a Filipino player on our platform.
The key principles behind how nustargames.com handles your personal information. Full details are in the policy below.
nustargames.com only collects the personal data that is strictly necessary to provide our services, verify your identity, process payments, and comply with Philippine regulatory requirements. We do not collect data for its own sake.
All personal data held by nustargames.com is stored on encrypted, access-controlled servers. We implement industry-standard technical and organizational security measures to protect your information from unauthorized access, disclosure, or loss.
nustargames.com does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is shared only with service providers who help us operate the platform, and only under strict data processing agreements.
Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the right to access, correct, delete, and port your personal data. nustargames.com provides clear processes for exercising all of these rights through our support team.
nustargames.com uses cookies and similar technologies to improve platform performance and personalize your experience. We are transparent about what cookies we use and give you control over non-essential cookies through your browser settings.
This Privacy Policy is designed to comply with Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines.
Important Notice: This Privacy Policy ("Policy") describes how nustargames.com ("the Platform," "we," "us," or "our") collects, uses, stores, and discloses personal information about individuals ("you," "your," or "Player") who access or use the nustargames.com website and related services. By registering an account or using the nustargames.com platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. This Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations.
nustargames.com is committed to protecting the privacy and personal data of all players and users of our platform. We understand that Filipino players trust us with sensitive personal and financial information, and we take that responsibility seriously. This Policy sets out in plain, clear terms exactly what data we collect, why we collect it, how long we keep it, and what your rights are under Philippine law.
This Policy applies to all personal data collected through the nustargames.com website, mobile platform, customer support channels, and any other service operated by nustargames.com. It applies to registered players, prospective players who browse the site without registering, and any other individual whose personal data we process in connection with our operations.
This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which form part of the overall agreement between you and nustargames.com.
For the purposes of the Data Privacy Act of 2012 and its Implementing Rules and Regulations, nustargames.com acts as the Personal Information Controller (PIC) in respect of the personal data it collects and processes about players and users of the platform.
As Personal Information Controller, nustargames.com determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in accordance with applicable Philippine data privacy law. Where nustargames.com engages third-party service providers to process personal data on its behalf, those providers act as Personal Information Processors (PIPs) and are bound by data processing agreements that require them to handle your data in accordance with this Policy and applicable law.
If you have any questions about how nustargames.com processes your personal data, or wish to exercise any of your data rights, please contact our Data Protection Officer using the contact details provided in Section 15 of this Policy.
nustargames.com collects the following categories of personal data:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government-issued ID number | Account registration, KYC verification, age verification (21+) |
| Contact Data | Email address, Philippine mobile number, residential address | Account communication, transaction notifications, support |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), transaction history | Processing deposits and withdrawals, fraud prevention, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session logs | Platform security, fraud detection, service improvement |
| Usage Data | Games played, bet amounts, session duration, bonus usage, login history | Responsible gaming monitoring, personalization, regulatory reporting |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support, dispute resolution, service quality improvement |
| KYC Documents | Copies of passport, driver's license, UMID, SSS ID, proof of address | Identity verification, regulatory compliance, withdrawal processing |
nustargames.com does not intentionally collect sensitive personal information beyond what is required for identity verification and regulatory compliance. We do not collect information about your racial or ethnic origin, political opinions, religious beliefs, or health data, except where directly relevant to a responsible gaming assessment conducted at your request.
nustargames.com collects personal data through the following means:
nustargames.com uses your personal data for the following purposes:
Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, nustargames.com processes your personal data on the following legal bases:
nustargames.com does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
All third-party service providers who process personal data on behalf of nustargames.com are required to enter into data processing agreements that obligate them to handle your data in accordance with this Policy and applicable Philippine data privacy law.
nustargames.com uses cookies and similar tracking technologies (such as web beacons and pixel tags) to operate and improve the platform. Cookies are small text files stored on your device when you visit our website. We use the following types of cookies:
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the nustargames.com platform. For more information on managing cookies, refer to your browser's help documentation.
nustargames.com retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. Our general data retention periods are as follows:
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with nustargames.com's data disposal procedures.
nustargames.com implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, nustargames.com will notify the National Privacy Commission (NPC) and affected individuals in accordance with the requirements of the Data Privacy Act of 2012 and NPC Circular No. 16-03.
Under the Data Privacy Act of 2012 (RA 10173) of the Philippines, you have the following rights in respect of your personal data held by nustargames.com:
You have the right to request a copy of the personal data that nustargames.com holds about you, along with information about how it is being processed.
You have the right to request correction of any inaccurate or incomplete personal data that nustargames.com holds about you.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
You have the right to object to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests, subject to our overriding legal obligations.
You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. We will respond to all verified requests within thirty (30) days, as required by the Data Privacy Act. We may need to verify your identity before processing your request. There is no fee for exercising your data rights, except in cases of manifestly unfounded or excessive requests.
The nustargames.com platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. nustargames.com does not knowingly collect personal data from individuals under the age of 21.
If we become aware that personal data has been collected from an individual under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any deposits made by an underage player may be returned at the sole discretion of nustargames.com, and any winnings will be forfeited.
If you are a parent or guardian and believe that your child has registered on nustargames.com or provided us with personal data, please contact our support team immediately so that we can take appropriate action.
nustargames.com primarily stores and processes personal data within the Philippines. However, some of our third-party service providers — including cloud infrastructure providers and KYC verification services — may process data in other countries. Where personal data is transferred outside the Philippines, nustargames.com ensures that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012 and NPC guidelines on cross-border data transfers.
Such safeguards may include contractual clauses approved by the National Privacy Commission, adequacy determinations, or other legally recognized transfer mechanisms. By using the nustargames.com platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines, subject to these safeguards.
nustargames.com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When material changes are made, we will update the "Last Updated" date at the top of this page and, where practicable, notify registered players via email or an in-platform notification.
Your continued use of the nustargames.com platform following any update to this Privacy Policy constitutes your acknowledgment of the revised Policy. We encourage you to review this page periodically to stay informed about how we protect your personal data. If you do not agree with any changes to this Policy, you should stop using the platform and may request account closure by contacting our support team.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way nustargames.com processes your personal data, please contact our Data Protection Officer:
Data Protection Officer — nustargames.com
[email protected]
We will acknowledge your inquiry within five (5) business days and aim to provide a full response within thirty (30) days of receiving your request.
Right to Lodge a Complaint: If you believe that nustargames.com has not handled your personal data in accordance with the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the independent regulatory body responsible for administering and enforcing the Data Privacy Act. Information on how to file a complaint with the NPC is available on the NPC's official website.
We would, however, appreciate the opportunity to address your concerns directly before you approach the NPC, and encourage you to contact our Data Protection Officer in the first instance.
Your data is protected, your privacy is respected, and your gaming experience is secure. Join Filipino players who trust nustargames.com for slots, live games, bingo, and more. Must be 21 or older.